Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ladyloucollections.com.au (the “Site”).

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

As you browse, we also collect information about the pages or products you view, how you found our Site, and how you interact with it. We refer to this as Device Information.

We collect this using technologies such as cookies, log files, and tracking pixels.

When you make a purchase or attempt to make a purchase, we collect details including your name, billing and shipping address, payment information, email address, and phone number. This is referred to as Order Information.

Together, Device Information and Order Information are referred to as Personal Information.

How We Use Your Information

We use your Personal Information to:

  • Process and fulfil your orders
  • Communicate with you
  • Provide order confirmations and updates
  • Screen orders for potential risk or fraud
  • Improve and optimise our website
  • Provide relevant marketing and advertising (where you have opted in)

Sharing Your Information

We share your Personal Information with trusted third parties to help operate our business.

For example:

  • Shopify powers our online store
  • Google Analytics helps us understand website performance

We may also share your information where required to comply with laws or protect our rights.

Marketing & Advertising

We may use your information to provide you with marketing communications we believe may be of interest.

You can opt out at any time by:

  • Unsubscribing from emails
  • Adjusting your ad preferences via platforms such as Facebook and Google

Data Retention

We retain your Order Information for our records unless you request its deletion.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

Cookies

Our Site uses cookies to enhance your browsing experience and analyse site traffic.

You can choose to disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

Contact

For more information about our privacy practices or if you have any questions, please contact us at:

hello@ladylou.com.au