Terms & Conditions

Overview

This website is operated by Lady Lou Collections. Throughout the site, the terms “we”, “us” and “our” refer to Lady Lou Collections.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions and policies referenced here or available via hyperlink.

These Terms apply to all users of the site, including browsers, customers and merchants. If you do not agree to these Terms, you may not access the website or use any Services.

We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of those updates.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or Services for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction.

Any breach of these Terms may result in termination of your access to our Services.

2. General Conditions

We reserve the right to refuse Service to anyone at any time.

You understand that content (excluding payment details) may be transferred across networks. Payment information is always securely encrypted.

You may not reproduce, duplicate, sell or exploit any part of the Service without written permission.

3. Accuracy of Information

We aim to ensure all information on this site is accurate and current, however we do not guarantee completeness or accuracy at all times.

Information is provided for general guidance and should not be solely relied upon. Use of this information is at your own risk.

4. Products & Pricing

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to limit quantities or discontinue products at any time.

We make every effort to display product colours and images accurately, however we cannot guarantee how they will appear on your device.

We make every effort to accurately represent our products through imagery and descriptions. However, due to lighting, screen settings and photography, colours, proportions and scale may appear slightly different in person. Please refer to product descriptions and measurements provided to ensure accurate expectations prior to purchase.

5. Orders & Account Information

We reserve the right to refuse or cancel any order.

You agree to provide accurate and up-to-date account information so we can process your order and contact you if required.

For further details, please refer to our Returns & Exchanges policy.

6. Third-Party Services

We may provide access to third-party tools or links. These are provided “as is” without warranties or responsibility.

We are not liable for any interactions or transactions made through third-party websites.

7. User Submissions

If you submit comments, feedback or content to us, you agree that we may use, edit or publish this content without restriction.

You agree not to submit unlawful, harmful or misleading content.

8. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

9. Errors & Inaccuracies

Occasionally there may be errors in product descriptions, pricing or availability.

We reserve the right to correct any errors and cancel orders if necessary.

10. Prohibited Uses

You may not use this site for unlawful purposes, to violate intellectual property rights, distribute harmful code, or interfere with the site’s functionality.

We reserve the right to terminate access for violations.

11. Limitation of Liability

We do not guarantee uninterrupted or error-free use of the Service.

To the maximum extent permitted by law, Lady Lou Collections is not liable for any direct or indirect loss or damage arising from use of the website or products.

Nothing in these Terms excludes your rights under Australian Consumer Law.

12. Indemnification

You agree to indemnify and hold Lady Lou Collections harmless from any claims arising from your breach of these Terms.

13. Governing Law

These Terms are governed by the laws of Australia.

14. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

15. Contact

For any questions regarding these Terms, please contact:

hello@ladylou.com.au